Privacy policy

Newsletters

You don't have to do anything to continue receiving newsletters from us. We would like to continue to offer you information that we think you are interested in and can benefit from. We hope that the tough rules of the GDPR can give us all greater trust, confidence and a safer approach to each other.

To find out more, click on the link GDPR (pdf) or send us your question to gdpr@acte.se

How do we handle your personal data?

We only use your personal data to deliver our products and to provide the best possible service and offer. It is important to us that the personal data you as a customer and contact person at a company entrust to us is handled carefully and responsibly, with the greatest possible consideration for your privacy and that you have control over it. In this text, we provide an overview of what we do with your personal data in accordance with Swedish and European data protection legislation.

Our guiding principles for our work on data protection are simple: we are transparent about what data we collect and why, and we process your personal data in line with the requirements of the General Data Protection Regulation.

By using ACTE Solutions services and communication channels, you accept our privacy policy.

Purpose

We need to process personal data to be able to take the necessary steps to fulfil our contracts with you. Personal data is also used to keep statistics and conduct surveys. This is to improve our products and services and to market them. In addition, personal data may be included in information that we are required by law to provide to authorities or others or for various measures (e.g. bookkeeping and accounting) that we are required by law to take.

Legal basis

In some cases, we obtain your consent before processing your personal data. In other cases, we have a legal basis to process the data even without your consent, such as when it is necessary for the performance of a contract between you and us, when it is necessary for the fulfilment of a legal obligation to which we are subject, or when it is necessary for a specific interest that may be considered overriding.

 

Other

We do not process any sensitive personal data about you personally and other data worthy of protection. We collect financial information about the company and this data is only processed when it is needed for specific purposes (for example, to provide you with credit). We are careful not to let anyone else handle our processing of personal data. We also do not process your personal data for longer than is necessary for us to fulfil the purposes described above.

What information do we collect about you?

Information you provide to us. You may directly or indirectly provide us with information about yourself in a number of different ways. For example, when you become a customer of ours, contact us by email, telephone, our websites, social media or use any of our services where you provide personal information. This may include: personal and contact information such as name, email address, mobile phone number, address, etc. This information is collected to confirm your identity and verify your personal, contact and delivery details to the company.

• Payment information: Invoice information and bank account number. This information is collected to administer and fulfil the customer relationship to fulfil the company's orders for goods and services.
• Information on goods/services: Details of the company's contract and the goods/services you have purchased.
• Analysis and customer surveys: We conduct analyses and customer surveys to improve our services and your customer experience. For example, we collect information such as what you, as a representative of the company, have purchased in order to provide you with relevant information and offers.

What do we do with your information?

We deliver, perform and improve our services. All data is used to deliver our services and offers. Data is also used to improve our products, offers and to provide you, the customer, with good and accurate service.

 

Who handles your information?

Our staff at ACTE Solutions and our subcontractors have the same requirements for how your personal data is handled. Only those who handle specific personal data to perform an agreed service are authorised to access that data.

 

How long do we keep your personal data?

As a customer of ACTE Solutions, we will retain your data as long as you are a customer with us. After that, they will be saved in accordance with the time required for us to be able to provide you as a customer with the greatest possible benefit, as well as in accordance with applicable legal requirements. Once that time has passed, your personal data will be deleted.

 

Cookies

We use cookies or similar tracking technologies to deliver a personalised online customer experience. In addition to our services, this includes analytics, statistics and marketing. When you visit actesolutions@acte.se, we ask for your consent to the use of cookies.

What are your rights?

Get access to your own data (register extracts). We are always open and transparent about how we process your personal data and if you want to get a deeper insight into what personal data we process about you, you can request access to the data.

 

Correction of data

You can request that your personal data be rectified if it is incorrect. You also have the right to complete any incomplete data.

 

Deletion of data

You can request the erasure of personal data if it is no longer necessary for the purpose for which it was collected or if it has been processed unlawfully. We may refuse your request if there is a legal reason or legal obligation that prevents us from deleting the data immediately.

 

Right to restriction

You have the right to request that our processing of your personal data be restricted or not deleted by us. If you contest the accuracy of your personal data, you can request a restriction of processing for the time we need to verify your personal data. If we no longer need the personal data, but you need it for legal claims, you can request restricted processing of the data by us.

 

Right to object to certain types of processing

You always have the right to object to any processing of personal data based on a balance of interests.